“The new normal”​ railway must be inclusive and accessible

It was 2008 during the massive banking crisis when I boarded a plane to Frankfurt at London City Airport to deliver training for Lufthansa’s flight attendants, a journey I did many times before. This time was different. Instead of worrying if the plane was overbooked, I was shocked to see that the flight was virtually empty. I had a staff ticket. The only other passengers on board were…